1. All Sales Are Final

At Crucifixum, we do not offer refunds or exchanges for change of mind.

2. Your Right to Return

You have the right to a refund or replacement if your order turns out to be faulty or does not look or work as advertised. Additionally, you may cancel and return your order within 14 days from the date of purchase for any reason and without providing a justification.

3. How to Return

To initiate a return, please contact our customer support team using the methods mentioned in Section 8 ("Contact Us"). Return the product in its original condition with all tags and labels intact. Return shipping costs will be your responsibility.

4. Cancellation Process

If you wish to cancel your order during the 14-day cooling-off period, please contact our customer support team using the methods mentioned in Section 8 ("Contact Us").

5. Refund Processing Time

You can expect to receive your refund to the original payment method within 5-7 business days.

6. Exceptions

Certain items may not be eligible for return, including customized items or products damaged after delivery.

7. Statutory Rights

This refund policy does not affect your statutory rights as a consumer.

8. Contact Us

For questions or returns, contact our customer support team via:
Email: [email protected]
Phone: +44 7359 385707
Our contact page: www.crucifixum.com/contact